Refund & Return Policy
This policy explains how Apex Bio Supply handles cancellations, delivery issues, replacements, and limited refund scenarios for products supplied strictly for research use only.
Orders should be reviewed carefully before checkout because research inventory is generally treated as final sale.
Due to product handling standards and research-use-only limitations, returns are only reviewed in narrow circumstances. This policy outlines when cancellations, replacements, credits, or refunds may be considered by Apex Bio Supply.
Research products are generally treated as final sale inventory once an order is placed.
Except where required by law, Apex Bio Supply does not accept returns based on ordering mistakes, changes of mind, refusal after shipment, or no longer needing the product. This reflects packaging integrity, handling controls, and research inventory standards.
Cancellation requests may only be approved before an order enters active processing.
If you need to cancel an order, contact us immediately. Once an order enters processing, packing, label creation, or shipment preparation, it may no longer qualify for cancellation. Approved cancellations may be refunded to the original payment method, subject to any nonrecoverable processing fees where permitted by law.
Damaged, incorrect, or incomplete shipments should be reported promptly.
If your order arrives damaged, incomplete, or contains the wrong item, contact Apex Bio Supply within 7 calendar days of delivery confirmation. Include the order number, package photos, shipping label details, and a clear description of the issue. Verified fulfillment problems may be resolved through replacement, reshipment, store credit, or refund at our discretion.
Certain situations are generally not eligible for return or refund review.
- Opened, altered, tampered-with, or otherwise used products.
- Items returned without original packaging, labels, or sufficient order verification.
- Products affected after delivery by improper handling, storage, or unauthorized use.
- Orders delayed or returned because of an incorrect shipping address provided at checkout.
- Promotional, clearance, custom, or specially designated final-sale inventory.
Approved refunds are generally issued back to the original payment method.
Refund timing depends on the payment provider and banking institution involved. Original shipping charges are typically non-refundable unless the issue results from a verified Apex Bio Supply fulfillment error or is otherwise required by law.
Order concerns should be raised with us before a chargeback or payment reversal is filed.
We reserve the right to dispute chargebacks when order records, communication history, delivery data, or fraud controls indicate that an order was validly placed, processed, or delivered.
All products are supplied strictly for laboratory and research use only.
Products sold by Apex Bio Supply are not for human consumption, clinical use, veterinary use, or any diagnostic, therapeutic, or treatment-related purpose.